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“Failing to hold someone accountable is ultimately an act of selfishness.” - p. 59
“There is no getting around the fact that the only measure of a great team -- or a great organization -- is whether it accomplishes what it sets out to accomplish.” - p. 65
“Alignment is about creating so much clarity that there is as little room as possible for confusion, disorder, and infighting to set in.” - p. 74
“A good plan violently executed today is better than a perfect plan executed next week.” - General Patton, p. 79
"All organizations exist to make people’s lives better." - p. 82
“When it comes to creating organizational clarity and alignment, intolerance is essential. After all, if an organization is tolerant of everything, it will stand for nothing.” - p. 91
“Great leaders see themselves as Chief Reminding Officers.” - p. 142
“Most executives get enamored with what candidates know and have done in their careers and allow those things to overshadow more important behavioral issues. They don’t seem to buy into the notion that you can teach skill but not attitude.” - p. 156
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